50 lines
2 KiB
Python
50 lines
2 KiB
Python
from odoo import models, api
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from odoo.exceptions import UserError
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import logging
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_logger = logging.getLogger(__name__)
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class MailThread(models.AbstractModel):
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_inherit = "mail.thread"
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@api.model
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def _message_route_process(self, message, message_dict, routes):
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"""
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Process the routes for an incoming message, ensuring only one helpdesk route is used if multiple
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helpdesk routes are detected.
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This override filters the routes to avoid processing a message multiple times for helpdesk models
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(`helpdesk.ticket` and `helpdesk.team`). If multiple helpdesk routes are found, only the first one
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is retained, and a log entry is created to indicate the adjustment.
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Parameters:
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message (object): The incoming message object.
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message_dict (dict): Dictionary of parsed message values.
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routes (list): List of route tuples, each containing the target model and relevant information.
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Returns:
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bool: Result of the `_message_route_process` from the superclass.
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"""
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try:
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# Filter routes to keep only those related to helpdesk models if they are present
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helpdesk_routes = [
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r for r in routes if r[0] in ("helpdesk.ticket", "helpdesk.team")
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]
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if helpdesk_routes:
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_logger.info(
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"Messages contained helpdesk routes. Only the first one will be used."
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)
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# Retain only the first helpdesk route
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routes = [helpdesk_routes[0]]
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# Call the parent method with potentially modified routes
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return super()._message_route_process(message, message_dict, routes)
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except Exception as e:
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# Log the exception and raise it to ensure errors are traceable
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_logger.error(f"An error occurred in _message_route_process: {str(e)}")
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raise UserError(
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"An unexpected error occurred while processing message routes. Please contact support."
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)
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