ed9dda9bea
This commit introduces AI integration for helpdesk tickets to automatically generate sales orders: - openwebui_connector: New module providing integration with OpenWebUI AI service * Configurable API connection (key, base URL, model) * AI prompt template system for reusable prompts * Uses Claude 3 Sonnet model by default - helpdesk_sale_order_ai: Extends helpdesk_sale_order with AI capabilities * AI-powered analysis of ticket content to suggest products * Smart product quantity parsing from various formats * Dedicated UI tab for AI suggestions in helpdesk tickets * Auto-creation of sales orders with matched products The integration streamlines the process of converting customer support requests into sales opportunities.
49 lines
2 KiB
XML
49 lines
2 KiB
XML
<?xml version="1.0" encoding="utf-8"?>
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<odoo>
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<data noupdate="1">
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<!-- Default Helpdesk AI Prompt Template -->
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<record id="default_helpdesk_prompt_template" model="openwebui.prompt.template">
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<field name="name">Default Helpdesk Template</field>
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<field name="template_type">helpdesk</field>
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<field name="is_default" eval="True"/>
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<field name="sequence">10</field>
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<field name="active" eval="True"/>
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<field name="content">You are a helpful AI assistant for Bemade. Your task is to analyze a helpdesk ticket and suggest products or services that should be included in a sales order.
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TICKET INFORMATION:
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Customer: {customer}
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Subject: {subject}
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Description: {description}
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Based on the ticket information above, please suggest products or services that should be included in a sales order. Format your response as a list of products with quantities. If possible, match to existing products in our catalog.
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For each product suggestion, include:
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1. Product name
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2. Quantity
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3. Brief justification for including this item
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Format your response as follows:
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```
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PRODUCT SUGGESTIONS:
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- 2x Product Name: Justification
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- 1x Another Product: Justification
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```
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If you need more information to make accurate suggestions, please indicate what information is missing.</field>
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</record>
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<!-- Default General AI Prompt Template -->
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<record id="default_general_prompt_template" model="openwebui.prompt.template">
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<field name="name">Default General Template</field>
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<field name="template_type">general</field>
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<field name="is_default" eval="True"/>
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<field name="sequence">20</field>
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<field name="active" eval="True"/>
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<field name="content">You are a helpful AI assistant for Bemade. Please analyze the following content and provide a concise and helpful response:
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{content}
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Please provide a clear and professional response.</field>
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</record>
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</data>
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</odoo>
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