certbot/docs/using.rst

==========
User Guide
==========

.. contents:: Table of Contents
   :local:

.. _installation:

System Requirements
===================

The Let's Encrypt Client presently only runs on Unix-ish OSes that include
Python 2.6 or 2.7; Python 3.x support will hopefully be added in the future. The
client requires root access in order to write to ``/etc/letsencrypt``,
``/var/log/letsencrypt``, ``/var/lib/letsencrypt``; to bind to ports 80 and 443
(if you use the ``standalone`` plugin) and to read and modify webserver
configurations (if you use the ``apache`` or ``nginx`` plugins).  If none of
these apply to you, it is theoretically possible to run without root privileges,
but for most users who want to avoid running an ACME client as root, either
`letsencrypt-nosudo <https://github.com/diafygi/letsencrypt-nosudo>`_ or
`simp_le <https://github.com/kuba/simp_le>`_ are more appropriate choices.

The Apache plugin currently requires OS with augeas version 1.0; currently `it
supports
<https://github.com/certbot/certbot/blob/master/certbot-apache/certbot_apache/constants.py>`_
modern OSes based on Debian, Fedora, SUSE, Gentoo and Darwin.


Getting Certbot
===============

.. _certbot.eff.org: https://certbot.eff.org

.. _certbot-auto: https://certbot.eff.org/docs/using.html#certbot-auto

Commands
========

The Certbot client uses a number of different "commands" (also referred
to, equivalently, as "subcommands") to request specific actions such as
obtaining, renewing, or revoking certificates. Some of the most important
and most commonly-used commands will be discussed throughout this
document; an exhaustive list also appears near the end of the document.
=======
Certbot is packaged for many common operating systems and web servers. Check whether
``certbot`` (or ``letsencrypt``) is packaged for your web server's OS by visiting
certbot.eff.org_, where you will also find the correct installation instructions for
your system.

.. Note:: Unless you have very specific requirements, we kindly suggest that you use the Certbot packages provided by your package manager (see certbot.eff.org_). If such packages are not available, we recommend using ``certbot-auto``, which automates the process of installing Certbot on your system.

The ``certbot`` script on your web server might be named ``letsencrypt`` if your system uses an older package, or ``certbot-auto`` if you used an alternate installation method. Throughout the docs, whenever you see ``certbot``, swap in the correct name as needed.


Other installation methods
--------------------------
If you are offline or your operating system doesn't provide a package, you can use
an alternate method fo install ``certbot``.

Certbot-Auto
^^^^^^^^^^^^
The ``certbot-auto`` wrapper script installs Certbot, obtaining some dependencies 
from your web server OS and putting others in a python virtual environment. You can
download and run it as follows::

  user@webserver:~$ wget https://dl.eff.org/certbot-auto
  user@webserver:~$ chmod a+x ./certbot-auto
  user@webserver:~$ ./certbot-auto --help

.. hint:: The certbot-auto download is protected by HTTPS, which is pretty good, but if you'd like to
          double check the integrity of the ``certbot-auto`` script, you can use these steps for verification before running it::

            user@server:~$ wget -N https://dl.eff.org/certbot-auto.asc
            user@server:~$ gpg2 --recv-key A2CFB51FA275A7286234E7B24D17C995CD9775F2
            user@server:~$ gpg2 --trusted-key 4D17C995CD9775F2 --verify certbot-auto.asc certbot-auto

The ``certbot-auto`` command updates to the latest client release automatically.
Since ``certbot-auto`` is a wrapper to ``certbot``, it accepts exactly
the same command line flags and arguments. For more information, see 
`Certbot command-line options <https://certbot.eff.org/docs/using.html#command-line-options>`_.  

Running with Docker
^^^^^^^^^^^^^^^^^^^

Docker_ is an amazingly simple and quick way to obtain a
certificate. However, this mode of operation is unable to install
certificates or configure your webserver, because our installer
plugins cannot reach your webserver from inside the Docker container.

Most users should use the operating system packages (see instructions at 
certbot.eff.org_) or, as a fallback, ``certbot-auto``. You should only 
use Docker if you are sure you know what you are doing and have a
good reason to do so.

You should definitely read the :ref:`where-certs` section, in order to
know how to manage the certs
manually. `Our ciphersuites page <ciphers.html>`__
provides some information about recommended ciphersuites. If none of
these make much sense to you, you should definitely use the
certbot-auto_ method, which enables you to use installer plugins
that cover both of those hard topics.

If you're still not convinced and have decided to use this method,
from the server that the domain you're requesting a cert for resolves
to, `install Docker`_, then issue the following command:

.. code-block:: shell

   sudo docker run -it --rm -p 443:443 -p 80:80 --name certbot \
               -v "/etc/letsencrypt:/etc/letsencrypt" \
               -v "/var/lib/letsencrypt:/var/lib/letsencrypt" \
               quay.io/letsencrypt/letsencrypt:latest certonly

Running Certbot with the ``certonly`` command will obtain a certificate and place it in the directory
``/etc/letsencrypt/live`` on your system. Because Certonly cannot install the certificate from 
within Docker, you must install the certificate manually according to the procedure
recommended by the provider of your webserver.

For more information about the layout 
of the ``/etc/letsencrypt`` directory, see :ref:`where-certs`. 

.. _Docker: https://docker.com
.. _`install Docker`: https://docs.docker.com/userguide/


Operating System Packages
^^^^^^^^^^^^^^^^^^^^^^^^^

**FreeBSD**

  * Port: ``cd /usr/ports/security/py-certbot && make install clean``
  * Package: ``pkg install py27-certbot``

**OpenBSD**

  * Port: ``cd /usr/ports/security/letsencrypt/client && make install clean``
  * Package: ``pkg_add letsencrypt``

**Arch Linux**

.. code-block:: shell

   sudo pacman -S certbot

**Debian**

If you run Debian Stretch or Debian Sid, you can install certbot packages.

.. code-block:: shell

   sudo apt-get update
   sudo apt-get install certbot python-certbot-apache

If you don't want to use the Apache plugin, you can omit the
``python-certbot-apache`` package.

Packages exist for Debian Jessie via backports. First you'll have to follow the
instructions at http://backports.debian.org/Instructions/ to enable the Jessie backports
repo, if you have not already done so. Then run:

.. code-block:: shell

   sudo apt-get install letsencrypt python-letsencrypt-apache -t jessie-backports

**Fedora**

.. code-block:: shell

    sudo dnf install letsencrypt

**Gentoo**

The official Certbot client is available in Gentoo Portage. If you
want to use the Apache plugin, it has to be installed separately:

.. code-block:: shell

   emerge -av app-crypt/letsencrypt
   emerge -av app-crypt/letsencrypt-apache

Currently, only the Apache plugin is included in Portage. However, if you
Warning!
You can use Layman to add the mrueg overlay which does include a package for the
Certbot Nginx plugin, however, this plugin is known to be buggy and should only
be used with caution after creating a backup up your Nginx configuration.
We strongly recommend you use the app-crypt/letsencrypt package instead until
the Nginx plugin is ready.

.. code-block:: shell

   emerge -av app-portage/layman
   layman -S
   layman -a mrueg
   emerge -av app-crypt/letsencrypt-nginx

When using the Apache plugin, you will run into a "cannot find a cert or key
directive" error if you're sporting the default Gentoo ``httpd.conf``.
You can fix this by commenting out two lines in ``/etc/apache2/httpd.conf``
as follows:

Change

.. code-block:: shell

   <IfDefine SSL>
   LoadModule ssl_module modules/mod_ssl.so
   </IfDefine>

to

.. code-block:: shell

   #<IfDefine SSL>
   LoadModule ssl_module modules/mod_ssl.so
   #</IfDefine>

For the time being, this is the only way for the Apache plugin to recognise
the appropriate directives when installing the certificate.
Note: this change is not required for the other plugins.

**Other Operating Systems**

OS packaging is an ongoing effort. If you'd like to package
Certbot for your distribution of choice please have a
look at the :doc:`packaging`.


Installing from source
^^^^^^^^^^^^^^^^^^^^^^

Installation from source is only supported for developers and the
whole process is described in the :doc:`contributing`.

.. warning:: Please do **not** use ``python setup.py install`` or
   ``python pip install .``. Please do **not** attempt the
   installation commands as superuser/root and/or without virtual
   environment, e.g. ``sudo python setup.py install``, ``sudo pip
   install``, ``sudo ./venv/bin/...``. These modes of operation might
   corrupt your operating system and are **not supported** by the
   Certbot team!

.. _plugins:

Getting certificates
====================

The Certbot client supports a number of different "plugins" that can be
used to obtain and/or install certificates.

Plugins that can obtain a cert are called "authenticators" and can be used with
the "certonly" command. This will carry out the steps needed to validate that you
control the domain(s) you are requesting a cert for, obtain a cert for the specified
domain(s), and place it in the ``/etc/letsencrypt`` directory on your
machine - without editing any of your server's configuration files to serve the 
obtained certificate. If you specify multiple domains to authenticate, they will
all be listed in a single certificate. To obtain multiple seperate certificates
you will need to run Certbot multiple times.

Plugins that can install a cert are called "installers" and can be used with the 
"install" command.  These plugins can modify your webserver's configuration to
serve your website over HTTPS using certificates obtained by certbot. 

Plugins that do both can be used with the "certbot run" command, which is the default
when no command is specified. The "run" subcommand can also be used to specify
a combination of distinct authenticator and installer plugins.

=========== ==== ==== ===============================================================
Plugin      Auth Inst Notes
=========== ==== ==== ===============================================================
apache_     Y    Y    Automates obtaining and installing a cert with Apache 2.4 on
                      Debian-based distributions with ``libaugeas0`` 1.0+.
webroot_    Y    N    Obtains a cert by writing to the webroot directory of an
                      already running webserver.
standalone_ Y    N    Uses a "standalone" webserver to obtain a cert. Requires
                      port 80 or 443 to be available. This is useful on systems
                      with no webserver, or when direct integration with the local
                      webserver is not supported or not desired.
manual_     Y    N    Helps you obtain a cert by giving you instructions to perform
                      domain validation yourself.
nginx_      Y    Y    Very experimental and not included in certbot-auto_.
=========== ==== ==== ===============================================================

There are also many third-party-plugins_ available. Below we describe in more detail
the circumstances in which each plugin can be used, and how to use it.

Apache
------

The Apache plugin currently requires OS with augeas version 1.0; currently `it
supports
<https://github.com/certbot/certbot/blob/master/certbot-apache/certbot_apache/constants.py>`_
modern OSes based on Debian, Fedora, SUSE, Gentoo and Darwin.
This automates both obtaining *and* installing certs on an Apache
webserver. To specify this plugin on the command line, simply include
``--apache``.

Webroot
-------

If you're running a local webserver for which you have the ability
to modify the content being served, and you'd prefer not to stop the
webserver during the certificate issuance process, you can use the webroot
plugin to obtain a cert by including ``certonly`` and ``--webroot`` on
the command line. In addition, you'll need to specify ``--webroot-path``
or ``-w`` with the top-level directory ("web root") containing the files
served by your webserver. For example, ``--webroot-path /var/www/html``
or ``--webroot-path /usr/share/nginx/html`` are two common webroot paths.

If you're getting a certificate for many domains at once, the plugin
needs to know where each domain's files are served from, which could
potentially be a separate directory for each domain. When requesting a
certificate for multiple domains, each domain will use the most recently
specified ``--webroot-path``.  So, for instance,

::

    certbot certonly --webroot -w /var/www/example/ -d www.example.com -d example.com -w /var/www/other -d other.example.net -d another.other.example.net

would obtain a single certificate for all of those names, using the
``/var/www/example`` webroot directory for the first two, and
``/var/www/other`` for the second two.

The webroot plugin works by creating a temporary file for each of your requested
domains in ``${webroot-path}/.well-known/acme-challenge``. Then the Let's Encrypt
validation server makes HTTP requests to validate that the DNS for each
requested domain resolves to the server running certbot. An example request
made to your web server would look like:

::

    66.133.109.36 - - [05/Jan/2016:20:11:24 -0500] "GET /.well-known/acme-challenge/HGr8U1IeTW4kY_Z6UIyaakzOkyQgPr_7ArlLgtZE8SX HTTP/1.1" 200 87 "-" "Mozilla/5.0 (compatible; Let's Encrypt validation server; +https://www.letsencrypt.org)"

Note that to use the webroot plugin, your server must be configured to serve
files from hidden directories. If ``/.well-known`` is treated specially by
your webserver configuration, you might need to modify the configuration
to ensure that files inside ``/.well-known/acme-challenge`` are served by
the webserver.

Standalone
----------

To obtain a cert using a "standalone" webserver, you can use the
standalone plugin by including ``certonly`` and ``--standalone``
on the command line. This plugin needs to bind to port 80 or 443 in
order to perform domain validation, so you may need to stop your
existing webserver. To control which port the plugin uses, include
one of the options shown below on the command line.

    * ``--standalone-supported-challenges http-01`` to use port 80
    * ``--standalone-supported-challenges tls-sni-01`` to use port 443

The standalone plugin does not rely on any other server software running
on the machine where you obtain the certificate. It must still be possible
for that machine to accept inbound connections from the Internet on the
specified port using each requested domain name.

Manual
------

If you'd like to obtain a cert running ``certbot`` on a machine
other than your target webserver or perform the steps for domain
validation yourself, you can use the manual plugin. While hidden from
the UI, you can use the plugin to obtain a cert by specifying
``certonly`` and ``--manual`` on the command line. This requires you
to copy and paste commands into another terminal session, which may
be on a different computer.

Nginx
-----

In the future, if you're running Nginx you will hopefully be able to use this
plugin to automatically obtain and install your certificate. The Nginx plugin is
still experimental, however, and is not installed with certbot-auto_. If
installed, you can select this plugin on the command line by including
``--nginx``.

.. _third-party-plugins:

Third-party plugins
-------------------

There are also a number of third-party plugins for the client, provided by
other developers. Many are beta/experimental, but some are already in
widespread use:

=========== ==== ==== ===============================================================
Plugin      Auth Inst Notes
=========== ==== ==== ===============================================================
plesk_      Y    Y    Integration with the Plesk web hosting tool
haproxy_    Y    Y    Integration with the HAProxy load balancer
s3front_    Y    Y    Integration with Amazon CloudFront distribution of S3 buckets
gandi_      Y    Y    Integration with Gandi's hosting products and API
varnish_    Y    N    Obtain certs via a Varnish server
external_   Y    N    A plugin for convenient scripting (See also ticket 2782_)
icecast_    N    Y    Deploy certs to Icecast 2 streaming media servers
pritunl_    N    Y    Install certs in pritunl distributed OpenVPN servers
proxmox_    N    Y    Install certs in Proxmox Virtualization servers
postfix_    N    Y    STARTTLS Everywhere is becoming a Certbot Postfix/Exim plugin
=========== ==== ==== ===============================================================

.. _plesk: https://github.com/plesk/letsencrypt-plesk
.. _haproxy: https://code.greenhost.net/open/letsencrypt-haproxy
.. _s3front: https://github.com/dlapiduz/letsencrypt-s3front
.. _gandi: https://github.com/Gandi/letsencrypt-gandi
.. _icecast: https://github.com/e00E/lets-encrypt-icecast
.. _varnish: http://git.sesse.net/?p=letsencrypt-varnish-plugin
.. _2782: https://github.com/certbot/certbot/issues/2782
.. _pritunl: https://github.com/kharkevich/letsencrypt-pritunl
.. _proxmox: https://github.com/kharkevich/letsencrypt-proxmox
.. _external: https://github.com/marcan/letsencrypt-external
.. _postfix: https://github.com/EFForg/starttls-everywhere

If you're interested, you can also :ref:`write your own plugin <dev-plugin>`.

Re-running Certbot
==================

Running Certbot with the ``certonly`` or ``run`` commands always requests
the creation of a single new certificate, even if you already have an
existing certificate with some of the same domain names. The ``--force-renewal``,
``--duplicate``, and ``--expand`` options control Certbot's behavior in this case.
If you don't specify a requested behavior, Certbot may ask you what you intended.

``--force-renewal`` tells Certbot to request a new certificate
with the same domains as an existing certificate. (Each and every domain
must be explicitly specified via ``-d``.) If successful, this certificate
will be saved alongside the earlier one and symbolic links (the "``live``"
reference) will be updated to point to the new certificate. This is a
valid method of explicitly requesting the renewal of a specific individual
certificate.

``--duplicate`` tells Certbot to create a separate, unrelated certificate
with the same domains as an existing certificate. This certificate will
be saved completely separately from the prior one. Most users probably
do not want this behavior.

``--expand`` tells Certbot to update an existing certificate with a new
certificate that contains all of the old domains and one or more additional
new domains.

``--allow-subset-of-names`` tells Certbot to continue with cert generation if
only some of the specified domain authorazations can be obtained. This may
be useful if some domains specified in a certificate no longer point at this
system.

Whenever you obtain a new certificate in any of these ways, the new
certificate exists alongside any previously-obtained certificates, whether
or not the previous certificates have expired. The generation of a new
certificate counts against several rate limits that are intended to prevent
abuse of the ACME protocol, as described
`here <https://community.letsencrypt.org/t/rate-limits-for-lets-encrypt/6769>`__.

Certbot also provides a ``renew`` command. This command examines *all* existing
certificates to determine whether or not each is near expiry. For any existing
certificate that is near expiry, ``certbot renew`` will attempt to obtain a
new certificate for the same domains. Unlike ``certonly``, ``renew`` acts on
multiple certificates and always takes into account whether each one is near
expiry. Because of this, ``renew`` is suitable (and designed) for automated use,
to allow your system to automatically renew each certificate when appropriate.
Since ``renew`` will only renew certificates that are near expiry it can be
run as frequently as you want - since it will usually take no action.

Typically, ``certbot renew`` runs a reduced risk of rate-limit problems
because it renews certificates only when necessary, and because some of
the Let's Encrypt CA's rate limit policies treat the issuance of a new
certificate under these circumstances more generously. More details about
the use of ``certbot renew`` are provided below.

.. _renewal:

Renewing certificates
=====================

.. note:: Let's Encrypt CA issues short-lived certificates (90
   days). Make sure you renew the certificates at least once in 3
   months.

The ``certbot`` client now supports a ``renew`` action to check
all installed certificates for impending expiry and attempt to renew
them. The simplest form is simply

``certbot renew``

This will attempt to renew any previously-obtained certificates that
expire in less than 30 days. The same plugin and options that were used
at the time the certificate was originally issued will be used for the
renewal attempt, unless you specify other plugins or options.

You can also specify hooks to be run before or after a certificate is
renewed. For example, if you have only a single cert and you obtained it using
the standalone_ plugin, it will be used by default when renewing. In that case
you may want to use a command like this to renew your certificate.

``certbot renew --pre-hook "service nginx stop" --post-hook "service nginx start"``

This will stop Nginx so standalone can bind to the necessary ports and
then restart Nginx after the plugin is finished. The hooks will only be
run if a certificate is due for renewal, so you can run this command
frequently without unnecessarily stopping your webserver. More
information about renewal hooks can be found by running
``certbot --help renew``.

If you're sure that this command executes successfully without human
intervention, you can add the command to ``crontab`` (since certificates
are only renewed when they're determined to be near expiry, the command
can run on a regular basis, like every week or every day). In that case,
you are likely to want to use the ``-q`` or ``--quiet`` quiet flag to
silence all output except errors.

If you are manually renewing all of your certificates, the
``--force-renewal`` flag may be helpful; it causes the expiration time of
the certificate(s) to be ignored when considering renewal, and attempts to
renew each and every installed certificate regardless of its age. (This
form is not appropriate to run daily because each certificate will be
renewed every day, which will quickly run into the certificate authority
rate limit.)

Note that options provided to ``certbot renew`` will apply to
*every* certificate for which renewal is attempted; for example,
``certbot renew --rsa-key-size 4096`` would try to replace every
near-expiry certificate with an equivalent certificate using a 4096-bit
RSA public key. If a certificate is successfully renewed using
specified options, those options will be saved and used for future
renewals of that certificate.

An alternative form that provides for more fine-grained control over the
renewal process (while renewing specified certificates one at a time),
is ``certbot certonly`` with the complete set of subject domains of
a specific certificate specified via `-d` flags. You may also want to
include the ``-n`` or ``--noninteractive`` flag to prevent blocking on
user input (which is useful when running the command from cron).

``certbot certonly -n -d example.com -d www.example.com``

(All of the domains covered by the certificate must be specified in
this case in order to renew and replace the old certificate rather
than obtaining a new one; don't forget any `www.` domains! Specifying
a subset of the domains creates a new, separate certificate containing
only those domains, rather than replacing the original certificate.)
When run with a set of domains corresponding to an existing certificate,
the ``certonly`` command attempts to renew that one individual certificate.

Please note that the CA will send notification emails to the address
you provide if you do not renew certificates that are about to expire.

Certbot is working hard on improving the renewal process, and we
apologize for any inconveniences you encounter in integrating these
commands into your individual environment.

.. _command-line:

Certbot command-line options
============================

Certbot supports a lot of command line options.  Here's the full list, from
``certbot --help all``:

.. literalinclude:: cli-help.txt

.. _where-certs:

Where are my certificates?
==========================

All generated keys and issued certificates can be found in
``/etc/letsencrypt/live/$domain``. Rather than copying, please point
your (web) server configuration directly to those files (or create
symlinks). During the renewal_, ``/etc/letsencrypt/live`` is updated
with the latest necessary files.

.. note:: ``/etc/letsencrypt/archive`` and ``/etc/letsencrypt/keys``
   contain all previous keys and certificates, while
   ``/etc/letsencrypt/live`` symlinks to the latest versions.

The following files are available:

``privkey.pem``
  Private key for the certificate.

  .. warning:: This **must be kept secret at all times**! Never share
     it with anyone, including Certbot developers. You cannot
     put it into a safe, however - your server still needs to access
     this file in order for SSL/TLS to work.

  This is what Apache needs for `SSLCertificateKeyFile
  <https://httpd.apache.org/docs/2.4/mod/mod_ssl.html#sslcertificatekeyfile>`_,
  and nginx for `ssl_certificate_key
  <http://nginx.org/en/docs/http/ngx_http_ssl_module.html#ssl_certificate_key>`_.

``cert.pem``
  Server certificate only.

  This is what Apache < 2.4.8 needs for `SSLCertificateFile
  <https://httpd.apache.org/docs/2.4/mod/mod_ssl.html#sslcertificatefile>`_.

``chain.pem``
  All certificates that need to be served by the browser **excluding**
  server certificate, i.e. root and intermediate certificates only.

  This is what Apache < 2.4.8 needs for `SSLCertificateChainFile
  <https://httpd.apache.org/docs/2.4/mod/mod_ssl.html#sslcertificatechainfile>`_,
  and what nginx >= 1.3.7 needs for `ssl_trusted_certificate
  <http://nginx.org/en/docs/http/ngx_http_ssl_module.html#ssl_trusted_certificate>`_.

``fullchain.pem``
  All certificates, **including** server certificate. This is
  concatenation of ``cert.pem`` and ``chain.pem``.

  This is what Apache >= 2.4.8 needs for `SSLCertificateFile
  <https://httpd.apache.org/docs/2.4/mod/mod_ssl.html#sslcertificatefile>`_,
  and what nginx needs for `ssl_certificate
  <http://nginx.org/en/docs/http/ngx_http_ssl_module.html#ssl_certificate>`_.


For both chain files, all certificates are ordered from root (primary
certificate) towards leaf.

Please note, that **you must use** either ``chain.pem`` or
``fullchain.pem``. In case of webservers, using only ``cert.pem``,
will cause nasty errors served through the browsers!

.. note:: All files are PEM-encoded (as the filename suffix
   suggests). If you need other format, such as DER or PFX, then you
   could convert using ``openssl``. You can automate that with
   ``--renew-hook`` if you're using automatic renewal_.


.. _config-file:

Configuration file
==================

It is possible to specify configuration file with
``certbot-auto --config cli.ini`` (or shorter ``-c cli.ini``). An
example configuration file is shown below:

.. include:: ../examples/cli.ini
   :code: ini

By default, the following locations are searched:

- ``/etc/letsencrypt/cli.ini``
- ``$XDG_CONFIG_HOME/letsencrypt/cli.ini`` (or
  ``~/.config/letsencrypt/cli.ini`` if ``$XDG_CONFIG_HOME`` is not
  set).

.. keep it up to date with constants.py


Getting help
============

If you're having problems you can chat with us on `IRC (#certbot @
OFTC) <https://webchat.oftc.net?channels=%23certbot>`_ or at
`IRC (#letsencrypt @ freenode) <https://webchat.freenode.net?channels=%23letsencrypt>`_
or get support on the Let's Encrypt `forums <https://community.letsencrypt.org>`_.

If you find a bug in the software, please do report it in our `issue
tracker
<https://github.com/certbot/certbot/issues>`_. Remember to
give us as much information as possible:

- copy and paste exact command line used and the output (though mind
  that the latter might include some personally identifiable
  information, including your email and domains)
- copy and paste logs from ``/var/log/letsencrypt`` (though mind they
  also might contain personally identifiable information)
- copy and paste ``certbot --version`` output
- your operating system, including specific version
- specify which installation method you've chosen